User Productivity

System Administration

Communications Cost Control

Customized Call Processing

Attendant Control

System Features

User Productivity

• ACD Agent/Primary/ Secondary Group log-in

• Answering Machine Emulation

• Call Announce Intercom

• Call Back/Busy Station Queuing

• Call Coverage

• Call Forward Display

• Camp-On and Call Transfer

• Call Forward -- All Calls, When Busy, and No Answer

• Call Pick Up -- Group and Directed

• Centrex Feature Support

• Conferencing, Multi-Line and Add-On

• Dial By Name

• Directory Dialing

• Distinctive Ringing

• Do Not Disturb

• External Paging Interface

• Flexible Button Programming

• Follow Me Forward

• Head Set Compatible

• Head Set Mode-User Programmable

• Hunt Group Ring All

• Incoming CO Call Transfer

• Intercom Button

• Intercom Mode Selector

• Internal Paging -- 4 Zones

• LCD Display (Executive Telephones)

• Meet Me Page With Answer

• Message Waiting

• Name and Number Display At Idle

• Off Hook Voice Over

• Off Net Call Forwarding

• One-Touch Call Record

• Preset and Custom Text Messages

• Programmable Name in Display

• Programmable Speed Dial

• Repeat Redial

• Scrollable Canned Messages

• Supervisor Monitoring

• Station Speed Dial -- 20 Numbers

• Zap Tone

System Administration

• CO Distinctive Ringing

• Internal & External Preset Station Call Forwarding

• System Programming from any LCD Station

• System Speed Dial -- 80 Numbers

• True Tone Dialing

• Universal Night Answer

• Unsupervised Conferencing

• Voice Mail Message Count

Communications Cost Control

• 8 Party Conferencing

• ACD Calls-In-Queue Display

• ACD Overflow Station Forward

• ACD RAN

• ACD Wrap-Up Timer Per Group

• Automatic Call Distribution

• Call Costing

• Caller ID Integration

• Direct Inward Dial

• Dialed Number Identification Service

• Forced Or Non-Forced Account Codes

• ISDN Trunking

• Least Cost Routing/Automatic Route Selection

• Least Cost Route Queuing

• Modular Hardware for Economical System Expansion

• Night Mode Operation

• RAN Announcements vie Digital Voice Mail

• Separate Day and Night Class Of Service

• SMDR Output For Call Accounting

• T-1 Trunking

• Toll Restriction By Station and CO Line

• Verified Account Codes

Customized Call Processing

• Additional Ring Mode

• Agent Wrap-Up Timer

• Automatic Night Mode Activation

• Call Duration In Queue Display

• CO Line Name In Display

• DID Output On ICLID Port

• Executive/Secretary Transfer

• Number Of Calls In Queue

• Off Hook Voice Over

• Preset Call Forwarding/Overflow Ringing

• Privacy, Programmable By Station and CO Line

• Recorded Announcement Interface

• Secondary Music Source

• Station or Pilot Hunt Groups

• Uniform Call Distribution

• Universal Day Answer

• Voice Mail and Auto Attendant Integration

Attendant Control

• 911 Attendant Alert

• Alternate Attendant Position

• Attendant Disable Outgoing Calls

• Attendant Display/ACD Transfer Display

• Attendant Override/Barge-In

• Mailbox Button

• Multiple Attendant Operation -- up to 3 Positions

• Night Service Control/Automatic Night Mode Override

• One Touch Call Transfer and Busy Station Indication

• Recall for Transfer Calls and Calls on Hold

Digital System Choices    Models Available